Privacy Policy

Last Updated: [Insert Date]

Quikzy ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal data when you use our platform through our mobile apps, websites, APIs, or any other service ("Platform").

By using our Platform, you consent to the practices outlined in this Policy.

1. Who Does This Apply To?
  • Customers (Users who book deliveries)
  • Drivers (Partners who fulfill deliveries)
  • Business Users / Fleet Admins (Organizations managing multiple bookings)
2. What Data Do We Collect?

2.1. Personal Information

Users Data Collected
Customers Name, mobile number, email, pickup/drop addresses, payment info
Drivers Name, mobile number, driving license, Aadhaar/PAN, bank details, vehicle info
Business Users Contact name, email, GSTIN, company documents, billing info

2.2. Device & Location Info
IP address, device ID, app version, and location (GPS data for delivery/trip tracking)

2.3. Usage Data
App usage patterns, feedback, support tickets, trip history, payment history

3. How We Use Your Data
  • To process bookings and deliveries
  • To track trips in real-time (driver/customer)
  • To verify identity and documents
  • To provide customer and driver support
  • To process payments and payouts
  • To analyze usage trends and improve our services
  • To send notifications, updates, offers, and alerts (with opt-out options)
4. Data Sharing & Disclosure

We do not sell your personal data. We may share limited data only with:

  • Drivers (Customer contact details for delivery execution)
  • Customers (Driver name, contact, vehicle info)
  • Business Partners (as per contract or operational need)
  • Third-Party Service Providers (payment gateways, KYC verification, SMS/Email partners)
  • Government or Legal Authorities if required by law or court order
5. Data Security

We implement strict security measures:

  • HTTPS encryption across platform
  • Access control and role-based restrictions
  • Secure cloud storage with regular audits
  • Document & ID verification via authorized providers

However, no system is 100% secure. We encourage you to protect your login credentials.

6. Your Rights

You have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or outdated information
  • Request deletion of your account/data (subject to legal retention policies)
  • Opt out of marketing communications

To exercise your rights, write to: privacy@[yourdomain].com

7. Data Retention

We retain your data only as long as necessary for:

  • Fulfilling service obligations
  • Complying with tax, legal, and regulatory requirements
  • Preventing fraud or abuse
8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Maintain session state
  • Understand how users interact with our app/website
  • Serve personalized content (with user consent)

You can manage cookie preferences in your browser settings.

9. Children’s Privacy

Our services are not intended for children under 18. We do not knowingly collect personal data from minors.

10. Changes to this Policy

We may update this Privacy Policy occasionally. Changes will be posted on our app/website with a new “Last Updated” date.

11. Contact Us

For any concerns or questions:
Email: privacy@[yourdomain].com
Phone: +91-XXXX-XXX-XXX
[Company Name], [Company Address]