Terms and Condition
Last Updated: [Insert Date]
By using our platform and services (via mobile app, website, or API), you agree to the following Terms and Conditions. Please read them carefully.
1. General Terms (Applicable to All Users)
1.1. Acceptance of Terms
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, do not use the services.
1.2. Service Scope
We provide logistics facilitation, including on-demand and scheduled goods transport using third-party drivers and vehicles.
1.3. User Account
You must register and maintain accurate account information. You are responsible for all activity under your account.
1.4. Prohibited Use
You agree not to use the service for illegal goods, hazardous materials, or activities that violate applicable laws.
1.5. Modifications
We reserve the right to update or change these Terms at any time. Continued use after changes indicates acceptance.
2. Customer Terms
2.1. Booking
Customers may book a trip via the app or web portal. Pricing is based on distance, vehicle type, and service selected.
2.2. Cancellation & Refund
Free cancellation before driver assignment.
A cancellation fee applies if the driver is en route or waiting.
Refunds (if applicable) will be processed within 7 business days.
2.3. Goods Liability
We are not responsible for lost/damaged goods unless additional insurance is opted during booking.
2.4. Conduct
Customers must behave respectfully with drivers. Misconduct may result in account suspension.
3. Driver Terms
3.1. Registration & Eligibility
Drivers must register via the Driver App, provide valid documents (DL, PAN, RC, etc.), and undergo verification.
3.2. Trip Allocation
Trips are assigned based on availability, location, performance, and demand.
3.3. Payouts
Earnings are credited periodically. Deductions may apply for platform charges, penalties, or cancellations.
3.4. Responsibilities
Drivers must:
- Arrive on time
- Handle goods carefully
- Use GPS for navigation
- Not subcontract trips to others
3.5. Suspension
We reserve the right to suspend or terminate driver accounts in cases of fraud, poor performance, or customer complaints.
4. Business User / Fleet Admin Terms
4.1. Onboarding
Business users must enter into a service agreement and complete KYC and documentation.
4.2. Credit Facility & Billing
If eligible, credit limits may be offered. Payments must be cleared within agreed billing cycles.
4.3. Fleet Management
Business users can manage their own drivers or opt for platform-verified ones. Responsibility lies with the business for internal operations.
4.4. Data & Reports
Reports generated via the dashboard or API are for internal use. Misuse or sharing with third parties is prohibited.
5. Liability & Disclaimers
We act only as a logistics facilitator, not a transporter.
We do not guarantee availability, delivery times, or uninterrupted service.
Liability for damage is limited unless otherwise agreed in writing or insured.
We are not liable for indirect or consequential losses.
6. Privacy Policy
Use of the platform is governed by our Privacy Policy, outlining data collection, usage, and protection.
7. Governing Law & Jurisdiction
These Terms are governed by the laws of [Your Country/State]. Disputes will be subject to the exclusive jurisdiction of the courts of [Your City].
8. Contact Us
For queries or grievances, please contact:
Email: support@[yourdomain].c